In order to perform a factory reset on your X32 go through the following steps: - Press the SETUP button. - Use the 4th Encoder to scroll down to 'FactoryRst'. - Push/Click the encoder. - Press the Yes/Right button on the directional pad to confirm. - Your X32 console will then reset to 'out of the box' settings. Please note this this will erase all data from the X32 so you may wish to back up any shows, scenes, cue and presets before proceeding.