If you are experiencing issues with your Basestation one in which its output is very quiet or it is not outputting sound at all please start off by trying a factory reset on the unit.In order to reset the unit please follow the instructions below:1.    Ensure the unit is in standby and no input is connected2.    Hold in the mute and volume button until the red light flashes 5 times (Unit has now reset)3.    Turn off and connect back up normalIf this does not resolve the issue please submit a query here to one of our technicians who can assist in troubleshooting this further or arrange a repair on the unit.