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When updating your firmware, please ensure you are running the unit in boot mode. This is done by holding a pin inside the BOOT hole on the rear of the unit upon power up. The firmware installer will then recognise your connection and you should be able to successfully install the latest version of firmware. The latest version of firmware can be found on the link below:

https://www.behringer.com/Categories/Behringer/Keyboards/Synthesizers-and-Samplers/NEUTRON/p/P0CM5/Downloads