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You can update the to the latest firmware of your device by downloading VoiceSupport 2. VoiceSupport 2 is our free application for firmware updates and preset management. Firmware updates can also remedy most system-related glitches.

Here are a couple guides to updating your device's firmware. 

PC:


Source: https://www.youtube.com/watch?v=nwKmQaeV0eA

Mac:


Source: https://www.youtube.com/watch?v=iqBz6Qi83uk

You can find the link for the downloads in the video's description box. Downloads for any of our products are also available at https://www.tc-helicon.com/ on each product's Downloads page. 

If your device is displaying an issue, back up your device with VoiceSupport 2. Here's a video guide to Preset Management and Backups:


Source: https://www.youtube.com/watch?v=BNPkTEY5g3I

After backing up your device, please perform a factory reset. You can find the factory reset for your device in the device manual. To download your device's manual as well as any of our other available product resources, please visit our website here: https://www.tc-helicon.com/Categories/c/Tchelicon/Downloads