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In some cases, your email client will route the response from us to your Spam/Junk folder.
It is extremely important that you check all email folders before opening a new case. This is to ensure continuity and no confusion between different support staff dealing with 2 cases for your 1 issue. 

The email will normally be from "MT Care" or "MT Parts". 

You will normally receive an automated email 3 days after the support advisor replies asking you to respond or the case will be closed. If you receive this email, please check all of your inboxes to ensure the message is not in here. 

If you do not have an email in your inbox or other folders, please open a new case and put the original case number in the description section.