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If you are experiencing the blue screen error you can correct the issue with Voice Support 2 - if that does not work then the following may be done.   

1. Windows users go to MIDIOX.com and download MIDI-OX. Mac users go to Snoize.com to download Sysex Librarian.

2. To install the app, open you Downloads folder, double click the installer file and follow the on screen instructions.

3. Download the firmware file: PlayAcoustic 1.0.04 BUILD21 MIDIOX.syx 

4. Watch the TC Helicon video below to see how to get your device into boot mode and send the new firmware to the unit.

https://www.youtube.com/watch?v=k7gGfr6gXz4&feature=emb_title