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Question My Konnekt / Impact Twin is not working correctly under Mac OS X. What should I do

Answer
Please try this first:
  • Unplug the FireWire cable from the Konnekt / Impact, so it's not connected to your system.
  • Restart your computer.
  • Install the latest version of the TC Near software: (while keeping the Konnekt / Impact disconnected from your system): TCNear software
  • Afte restarting again, shut down your computer.
  • Connect the FireWire cable to the Konnekt / Impact Twin again.
  • Start your computer.
If that fails to resolve the issue, please follow these instructions:
  • Unplug the FireWire cable from the Konnekt / Impact, so it's not connected to your system.
  • Restart your computer.
  • Go to Macintosh HD/Users/ - run the TC_Near_Uninstall.command
  • Restart your computer.
  • Go to Macintosh HD/Applications. Ensure any TCNear application has been deleted. If it hasn't, trash it (either by dragging it to the trash or pressing Apple + Backspace).
  • Go to Macintosh HD/Users/ - trash the following files: TCNear Uninstall.log TC_Near_Uninstall.command
  • Go to Macintosh HD/Library/Audio/MIDI Drivers/ - make sure the following file has been removed. If it hasn't, trash it. TCNearMIDIDriver.plugin
  • Go to Macintosh HD/System/Library/Extensions/ - make sure the following file has been removed. If it hasn't, trash it. TCNear.kext
  • Go to Macintosh HD/Library/PreferencePanes/ - make sure the following file has been removed. If it hasn't, trash it. TCNear.prefPane
  • Go to Macintosh HD/Library/Receipts/ - trash the following files: (depending on your audio interface) Konnekt 24D.pkg Konnekt 8.pkg Konnekt Live.pkg Desktop Konnekt6.pkg Studio Konnekt 48.pkg Digital Konnekt x32.pkg Impact Twin.pkg
  • Empty the trash.
  • Open Disk Utility located under Applications/Utility/.
  • Select your Macintosh HD and click 'Repair Permissions'.
  • Restart your computer.
  • Install the latest version of the TC Near software: (IMPORTANT: Select both 'driver and control panel' as well as your specific Konnekt / Impact Twin interface during installation): TCNear Software.
  • Restart your computer.
If this also fails to resolve the issue, please contact TC Support.