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Please Navigate to: http://www.tracktion.com/Click on REDEEM and enter your Tracktion codeIf the code is not accepted, please try again putting a '-' dash after every fourth character, for example:1234-5678-9123-4567-891If you are still having difficulty obtaining Tracktion after following the above, please contact the company directly via their site: http://www.tracktion.com/supportTracktion FAQ at http://www.tracktion.com/support/faq